Last Updated: [Date]
At AUGARR, we want you to be satisfied with your purchase. If you receive a product that is eligible for return or exchange, you can contact us according to the policy below.
1. Return Window
You may request a return or exchange within 48 hours from the date of delivery.
Return or exchange requests submitted after this period may not be accepted.
2. Eligibility for Returns
To be eligible for a return or exchange, the product must:
- Be unused and unworn.
- Be in its original condition.
- Have all original tags and labels attached.
- Be returned with the original packaging, where applicable.
- Not be damaged, washed, altered, stained, or otherwise used.
We may reject a return if the product does not meet these conditions.
3. Items That May Not Be Eligible
The following may not be eligible for return or exchange:
- Products that have been worn or washed.
- Products damaged after delivery due to customer handling.
- Products without original tags.
- Products that have been altered or modified.
- Products purchased as final sale, where clearly stated on the product or checkout page.
- Products returned after the applicable return period.
4. Damaged, Defective or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Please provide:
- Your order number.
- Clear photographs of the product.
- Photographs of the packaging, where relevant.
- A brief description of the issue.
Our team will review the request and determine the appropriate resolution.
Depending on the situation, we may provide a replacement, exchange, store credit, or refund.
5. Size Exchanges
If you selected the wrong size, you may request a size exchange within the applicable return window, subject to:
- Product availability.
- The product meeting our return conditions.
- Any applicable exchange or shipping charges.
For the best fit, please check our size guide before placing your order.
6. Return Process
To request a return or exchange, contact us at:
Email: [Support Email]
Please include your order number and the reason for the return.
Do not send products back to us without first receiving return instructions from our team.
7. Return Shipping
For eligible returns caused by a defective, damaged, or incorrect product, AUGARR may arrange or reimburse return shipping, subject to verification.
For returns due to reasons such as change of mind or incorrect size selection, [customer may be responsible for return shipping / AUGARR will provide prepaid return shipping].
Any applicable shipping charges will be communicated during the return process.
8. Refunds
Once the returned product is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will generally be processed to the original payment method used for the purchase.
The time taken for the refund to reflect in your account may depend on your bank or payment service provider.
9. Partial Refunds
In certain circumstances, only a partial refund may be provided if:
- The product shows signs of use.
- The product is damaged due to customer handling.
- Original tags or packaging are missing.
- The product does not meet the return conditions.
10. Exchanges
Exchanges are subject to product availability.
If the requested size or product is unavailable, we may offer an alternative resolution such as store credit or a refund, as applicable.
11. Cancellation
Order cancellation requests may be accepted only if the order has not already been processed or shipped.
Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return process.
12. Refund Timeline
After a return is approved, refunds will generally be initiated within 48 hours.
The actual time for the amount to appear in your account may vary depending on the payment method and financial institution.
13. Contact Us
For questions regarding returns, exchanges, or refunds, contact:
AUGARR
Email: [Support Email]
Phone: [Contact Number]
Address: [Business Address]